A chatbot responds to messages. An agent pursues a goal, plans steps, and uses tools to complete real work across your systems.
For customer support and lead capture, a well-grounded chatbot is often enough. For multi-step operations — reconciling data, updating records, coordinating tools — you need an agent.
The right choice depends on the outcome you want. We help teams pick pragmatically, then build with the guardrails production demands.
